Durable Power of Attorney (DPOA): Borgess

• If you give a DPOA form to any office or single location in Borgess, it will only be applicable to that office for medical purposes only.
• It will not be sent to their billing department unless you do so directly.
• It will not be sent to all of Borgess, even though you were told it would by two staff people when you gave it in person.
• You will need to provide it to each location individually for medical.
• You will need to provide it to each location individually for billing.
• It will not be applied for 7-14 days from the moment that they acknowledge accept receipt of it, A N D they may not acknowledge receipt of it for months (M O N T H S).
• I’ve sent it 5 times in 13 months (email, mail, and fax).
• They have only now … when it is too late for my mom’s tax documents … acknowledged receipt of it … in O N E billing department.

I am so very, very, very glad that my doctor moved from Borgess to Bronson in the mass exodus. I had zero issues requesting the same from Bronson. I had it in less than 5 business days back in January.

Moral of the story: Being a DPOA sucks. I never dreamed I’d be doing any of this. Mom never dreamed she’d be living with this disease. Hope for the best and prepare for the worst. Then praise the Lord of Love while counting your blessings seventy times seven for the best of friends and family.